Empower your service network to drive customer satisfaction with TicketPro

TicketPro is designed to be a unified system to manage all your service and customer support requests. The system automates every aspect of post-sale customer service management and ensures high levels of customer service. TicketPro frees up time, both at the management and operational level, to ensure continued focus on building a network of happy and satisfied customers

A simple, elegant, convenient and cost-effective tool to drive customer satisfaction and service efficiency

Key features of TicketPro

Dashboard

Gives us complete snapshot information about Total Tickets, New Tickets raised for the day, Assigned Tickets, Unassigned Tickets, In-progress tickets, Completed Tickets and Cancelled Tickets

Data Masters

Captures data about locations, customers, technicians, departments, expertise levels and site locations

Ticket Management

Raise, manage, allocate and track tickets including escalations

Analytics & Reports

at customer, site, technician, department and request type levels

TicketPro’s integrated customer feedback measurement system ensures continuous monitoring and management of service level satisfaction

Mobile compatible

Android App to raise and close tickets

24/7 availability in cloud

Capture and track attendance

Service Type Report

Customer Jobs Report

AMC wise Report

Facility wise Report

Secure access

Access rights

Measure technician efficiency against SLA

Issue management

Auto email generation

Customer feedback

Technician Status Dashboard

Google Maps (through GPS Tracking)

Technician Movement Dashboard

Material Issued Report, Cost, Units

TicketPro Desktop

TicketPro has Desktop Engine for admin activities and other set up, Customer app and User app.

It also has powerful analytics embedded which would enable decision making. We have included Key Performance Indicators which facilitates objective and efficient Management review.

Assign tickets centrally

Track technicians

Monitor attendance and reporting time

Track tickets till closure

Follow up on open tickets

Alert the concerned for tickets not closed within time

Preventive Maintenance Schedule configuration

TicketPro User App

Mark Attendance

Get alerts on tickets raised

Raise request for material

Track tickets yet to be closed

TicketPro Customer App

Raise tickets through app

Track status of the ticket

Provide Feedback

Location History

Never miss an opportunity to satisfy your customers

You can organize your tickets by queues, by status, by categories and sub categories, by user, by priority.

Know what your customer thinks about your service

Manage preventive schedules by providing alerts to the concerned user

Set strict SLA (Service Level Agreements) and monitor them in real time

Every activity brought to your notice through email notifications

200+

Users

2+

Countries

10+

Reports

20+

KPI Metrics

TicketPro Analytics

Manpower Utilization Analysis

Average response time

Manpower Efficiency Analysis

Repeated customer complaints

Customer Satisfaction Index

Service Category wise complaints analysis

Filter tickets that needs priority

Customer wise tickets analysis

Our Clients